Radio Issues
During our last two broadcasts, we have experienced issues that have kept us
off the air. We know how much you depend on the broadcast and these
interruptions are unacceptable to us too. This year, to provide our
listeners with a better quality broadcast, we upgraded our technology and
moved from an analog signal carried over the phone to a digital signal
carried over the internet to the radio station. To add another level of
complexity, we now simulcast with the video stream. As with any new system,
there have been a few bumps in the road. The technicians have isolated the
problems and have assured us that we will not have the same issues again.
Please know that we have done everything from the broadcast booth possible
to transmit our signal. These issues have made us more aware of potential
pitfalls and we are refining our procedures both in the broadcast booth and
at the studio to ensure these issues don't happen again.
We take our jobs seriously. Even though the broadcast team only performs
these tasks on average 12 times a year, we strive to perform at the highest
level. We value our customers and enjoy hearing from you, even when you are
unhappy with the product.
I do have a request of you that would help us diagnose problems when you let
us know of an issue. Please be very descriptive of the problem and tell us
what source you are using to listen to the broadcast. For example, last
night the radio broadcast was clear, but listening on the internet was not.
It also helps to know if you are logged onto www.cool925.com, or through
another website. And finally, we use a special link to transmit the raw
feed to the station. Those addresses change on a weekly basis and are not
always the same. If someone has provided you a link to hear those
transmissions, we would ask that you not use those, but instead log on to
the radio station website.
Thanks for following the PNG Indians and giving us the opportunity to bring
the games to you.
Sincerely,
Joe W Arnold
During our last two broadcasts, we have experienced issues that have kept us
off the air. We know how much you depend on the broadcast and these
interruptions are unacceptable to us too. This year, to provide our
listeners with a better quality broadcast, we upgraded our technology and
moved from an analog signal carried over the phone to a digital signal
carried over the internet to the radio station. To add another level of
complexity, we now simulcast with the video stream. As with any new system,
there have been a few bumps in the road. The technicians have isolated the
problems and have assured us that we will not have the same issues again.
Please know that we have done everything from the broadcast booth possible
to transmit our signal. These issues have made us more aware of potential
pitfalls and we are refining our procedures both in the broadcast booth and
at the studio to ensure these issues don't happen again.
We take our jobs seriously. Even though the broadcast team only performs
these tasks on average 12 times a year, we strive to perform at the highest
level. We value our customers and enjoy hearing from you, even when you are
unhappy with the product.
I do have a request of you that would help us diagnose problems when you let
us know of an issue. Please be very descriptive of the problem and tell us
what source you are using to listen to the broadcast. For example, last
night the radio broadcast was clear, but listening on the internet was not.
It also helps to know if you are logged onto www.cool925.com, or through
another website. And finally, we use a special link to transmit the raw
feed to the station. Those addresses change on a weekly basis and are not
always the same. If someone has provided you a link to hear those
transmissions, we would ask that you not use those, but instead log on to
the radio station website.
Thanks for following the PNG Indians and giving us the opportunity to bring
the games to you.
Sincerely,
Joe W Arnold
